PRACTICAL INFORMATION
We do our best to offer flexible hours to meet your needs. Check-out is at 12:00 PM on the day of departure. However, we offer the possibility of a late check-out, subject to availability and at an additional cost. Please contact reception for any special requests (dial 9 to reach reception).
All indoor areas, including rooms and the lobby are non-smoking. Please respect this rule for everyone's comfort. If this rule is not respected, the smoke detectors will go off and trigger a fire alarm. In addition, if tobacco odours are detected in your room, the hotel will be obliged to have your room cleaned and deodorised by an outside company, for which you will be invoiced.
For those wishing to enjoy the city after leaving, we offer a free luggage storage service. You can leave your luggage in the safe hands of our team, whether it's for a few hours or a whole day. This service is ideal for allowing you to make the most of every moment without being encumbered.
Transport can be arranged on request to facilitate your departure. We can organise private transfers to the airport, as well as book taxis or chauffeur-driven cars. Our aim is to make your journey as smooth and enjoyable as possible, so please let us know your requirements in advance of your arrival.
Every morning, we offer a hearty and varied breakfast to get the day off to a good start. Served from 7:00 AM to 11:00 AM in our breakfast room, directly in your room or to take away, it features fresh, local produce to satisfy every taste. Gluten-free and vegetarian options are also available.
Your room will be cleaned by a housekeeper, at your request, until 4:00 PM. If you hang up the ‘Do Not Disturb’ sign, this indicates that you do not wish to have your room cleaned. If you would like your room to be cleaned at a specific time, please let Reception know (dial 9 to reach Reception).
You can also contact Reception to request additional items such as bath towels, slippers, duvets, pillows, hangers, vases, toiletries, etc.
You will find a special bag in the dressing room of your room. Drop off the bag and the duly completed form at reception: laundry dropped off before 10:00 AM will be returned to you by 8:00 PM that evening, except on Sundays and public holidays. Do not hesitate to ask reception if your belongings require special diagnosis and care (dial 9 to reach reception).
If you would like to add an extra duvet to your night's sleep, please ask at Reception (dial 9 to reach reception).
Extra feather pillows are available. Please ask reception for your choice of comfort (dial 9 to reach reception).
All our rooms are equipped with steamers. However, if you would like to use an iron and ironing board, we have these available at reception (dial 9 to reach reception).
If you wish to be called to wake you up, you can contact reception the day before to give the time of your choice (dial 9 to reach reception).
You are missing something (toothbrush, razor, sewing kit, etc.), reception can provide you with a few items upon request (dial 9 to reach reception).
If you wish to print any documents, please send them to the following address: bonjour@hotelfiligrane.paris
Your printed documents will be made available to you either at reception or delivered directly to your room in an envelope, depending on your request.
If you wish to photocopy a document, please ask at reception (dial 9 to reach reception).
All mails and parcels received for you are kept at reception and will be given to you on your arrival or return. At your request, they can also be brought up to your room (dial 9 to reach reception).
If you would like to send flowers or have the pleasure of receiving them, Reception will be happy to send you a bouquet or provide you with a vase (dial 9 to reach reception).
The hotel provides umbrellas at reception. If you are interested in this umbrella, it can also be purchased from reception (dial 9 to reach reception).
If you think you have lost a personal item in the hotel, please contact reception.
If you have forgotten any of the following items for your trip: razor, toothbrush, toothpaste, please contact reception (dial 9 to reach reception).
Every detail of the exclusive decoration of your room has been carefully thought out. Please do not hesitate to contact Reception (dial 9 to reach reception) if you would like to find out more about the items and fabrics that decorate your room: each one has its own history. If any of these items are accidentally altered, the hotel will be obliged to charge you for the damage.
If you need urgent medical attention, you can contact reception (dial 9 to reach reception). For minor injuries, plasters and antiseptics are available from reception.
On arrival, please read the fire and safety instructions posted in your room and in the corridors. We suggest that you find out which emergency exit is closest to your room.
In order to offer you an impeccable service, your opinions and comments are essential to us. You will therefore receive a satisfaction questionnaire by email after your departure.
Reception is at your disposal if you require a baby-sitter in particular to look after your children (dial 9 to reach reception).
Room facilities are available on request, when you make your reservation or on simple request from Reception (dial 9 to reach reception). A bed for a child under the age of 2, a bottle warmer, a changing mat or a high chair are available.
Your pets are welcome so that you can enjoy your stay with your family to the full. We accept dogs and cats at no extra charge.
We kindly ask you to inform our team when you make your reservation, so that we can prepare for the specific arrival of your four-legged companion. A welcome kit with a basket and bowls is thoughtfully prepared and placed in the room upon request.
For the respect of all our guests, we ask you to supervise your pets in the common areas of the hotel. Your pets are not allowed to stay in your room unless you are present. They are not accepted at the spa.
